1. Introduction
Atomixwap, Inc. ("Atomixwap," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit atomixwap.io, use our products, or engage our consulting services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.
2. Information We Collect
2.1 Information You Provide
- Contact information — name, email, phone number, company name when you fill out forms or book a discovery call.
- Account information — login credentials, billing details, and preferences when you register for our products.
- Communications — messages you send us via email, chat, or support channels.
- Customer data — data you upload, connect, or otherwise provide to us to process through our AI Services (e.g., documents, customer records, knowledge bases).
2.2 Information Collected Automatically
- Usage data — pages viewed, features used, session duration, referral source.
- Device data — IP address, browser type, operating system, device identifiers.
- Cookies and similar technologies — see our Cookie Policy for details.
2.3 Information from Third Parties
We may receive information from integration partners (e.g., your CRM, calendar, analytics platforms) when you authorize those connections, and from publicly available sources.
3. How We Use Your Data
We use the information we collect to:
- Provide, operate, and improve our Services
- Process transactions and send billing-related communications
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent where required)
- Monitor usage patterns and improve product performance
- Detect, prevent, and respond to fraud or security incidents
- Comply with legal obligations
4. Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Service providers — hosting, analytics, payment processors, customer support tools, AI model providers (e.g., OpenAI, Anthropic) under contracts that limit their use of your data.
- Business transfers — in connection with a merger, acquisition, or sale of assets.
- Legal requirements — to comply with law, respond to lawful requests, or protect our rights and safety.
- With your consent — for any other purpose you explicitly agree to.
5. AI Training & Your Data
When we process your data through third-party AI providers (such as OpenAI or Anthropic), we do so under contractual terms that prohibit the use of your inputs or outputs for model training.
You may enable opt-in features (such as aggregated analytics) that use anonymized, de-identified data to improve the Services. You can disable these features at any time.
6. Cookies & Tracking
We use cookies and similar technologies to operate our site, analyze performance, and personalize experiences. See our Cookie Policy for full details and how to manage preferences.
7. Data Security
We implement technical and organizational measures aligned with industry standards (SOC 2 Type II framework) to protect your data, including encryption in transit and at rest, access controls, regular audits, and employee training. However, no system is 100% secure — we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods:
| Data Type | Retention Period |
|---|---|
| Lead / contact form submissions | 24 months from last interaction |
| Customer account & billing records | 7 years after account closure (tax/legal) |
| Customer Data processed through AI | As per your plan; deleted within 30 days of termination |
| Website analytics data | 26 months (aggregated thereafter) |
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access — request a copy of your personal data
- Rectify — correct inaccurate or incomplete data
- Delete — request erasure of your data (the "right to be forgotten")
- Restrict — limit how we process your data
- Portability — receive your data in a machine-readable format
- Object — to processing based on legitimate interests or direct marketing
- Withdraw consent — where processing is based on consent
- Opt out of sale/sharing — California residents (we do not sell data, but you may opt out regardless)
- Lodge a complaint — with your local data protection authority
To exercise any of these rights, contact us at hello@atomixwap.io.
10. International Data Transfers
We operate globally, and your information may be transferred to and processed in countries other than your own. Where required, we use Standard Contractual Clauses (SCCs) and other lawful transfer mechanisms to protect your data.
11. Children's Privacy
Our Services are not directed to individuals under 16, and we do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us so we can delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated "Last updated" date and, for material changes, notify you via email or in-product notice.
13. Contact Us
For questions about this Privacy Policy or our privacy practices, email us at hello@atomixwap.io.